SUpport Services

SGU has implemented service tools such as SHOR (Self Help Online Resource) and eTrust Admin that provide users the ability to actively seek technical assistance.

• Change Your Password (Students)
• Change Your Password (Faculty / Staff)
• Complex Passwords

SHOR - Self Help Online Resource

• How to use SHOR
• How to Create a New IT Request
• How to Create a Grenada/True Blue New Facilities Work Order
• Viewing and Modifying: IT Requests and Facilities Work Orders

Knowlegebase

• SGU Faculty/Staff Email
• SGU Student Email
• Receiving SGU Email Using Outlook
• Receiving SGU Email Using Outlook Express
• Receiving SGU EMail Using Hotmail
• Receiving SGU Email Using a POP3 Client
• Changing a Forwarding Email Address (Alumni / Visiting Faculty)
• Allow Pop-ups from SHOR
• Viewing Mediasite Presentations on Windows
• Viewing Mediasite Presentations on a Mac
• Post Mediasite on a Mac
• What is a Clicker for?