What is SHOR? – Self Help Online Resource

SHOR is St. George’s University’s web-based help desk ticketing system. SHOR provides a single point of contact for students, faculty, and staff to get timely help with their technology needs.

SHOR serves all St. George’s University staff, faculty, and students. SHOR offers technical assistance 24/7 with an online knowledge base and a dedicated staff of customer service professionals.

The purpose of SHOR is to:

• Prioritize technology support requests.
• Assign people with the proper skills to solve problems.
• Resolve those problems in the shortest time possible.
• Document technical support activities for analysis and continuous improvement

We use two criteria to determine the place of your request in the queue: time submitted and severity of the problem.

Use SHOR to create your own help desk tickets online and monitor the progress of your request as it moves from initial contact through analysis to resolution.