How to use SHOR - Self Help Online Resource

 

 

How to Use SHOR:

• Please enter shor.sgu.edu as the address at the SGU website.

 

 

• Click on your current location.

 

 

• Enter your SGU username and password.
  
  If you are unable to logon to your SHOR account successfully, please click on the "Guest" account listed below the "username/password" fields, as an alternative way to submit a ticket.
• When filling out your SHOR ticket as a Guest, please be certain to include your first/last names, SGU username and a brief description of your problem in the "Description" field, as a means to identify you, as this is a generic account.

 

• Click on "Create a New Request" for an Information Technology Issue

  or

• Click on "Create a New Work Order" for Grenada/True Blue facilities issues (example: electrical, plumbing, etc.).

 

• Fill in required information.
• Click on "Save" to submit the request.

 

 

• A successful save will provide you with a ticket number.